VirgoCX Login — Quick Sign-in & Smart Security

Overview

VirgoCX is a Canadian cryptocurrency exchange designed for ease of use and regulatory compliance. This page explains how to log in to your VirgoCX account, what to do if login fails, how to enable two-factor authentication (2FA), and tips to keep your account safe.

How to Log In (Step-by-step)

1. Open your browser and go to the official VirgoCX website.
2. Click the Sign In or Log In button at the top-right corner.
3. Enter the email address associated with your VirgoCX account.
4. Type your password carefully. If you use a password manager, confirm it fills the correct credentials.
5. If you have 2FA enabled, enter the current code from your authenticator app or hardware key when prompted.
6. Click Submit. After successful authentication you’ll be taken to your dashboard.

Tip: Always check the URL to confirm you’re on the genuine VirgoCX domain before entering credentials.

Enable Two-Factor Authentication (2FA)

2FA significantly increases account security. To enable it:

1. Log in and go to Account Settings > Security.
2. Choose Enable 2FA and follow prompts to scan the QR code with Google Authenticator, Authy, or another TOTP app.
3. Save the recovery codes securely—these let you regain access if you lose your device.
4. Test by entering the code shown in your authenticator app and confirm activation.

Common Login Problems & Fixes

• Forgot password: Use the “Forgot password” link on the login page to request a reset email. Follow the emailed link and choose a strong new password.
• 2FA not working: Ensure your phone’s time is correct (use automatic network time). If problems persist, use your stored recovery codes or contact VirgoCX support.
• Account locked: Multiple failed attempts may lock access; wait the cooldown period or contact support with ID verification.
• Unable to receive emails: Check spam/junk folders and email filters. Add VirgoCX to your safe sender list.

Account Recovery & Support

If you cannot log in despite trying the above steps, gather identity documents (ID, proof of address) and contact VirgoCX customer support through their official support channel. Provide the requested information promptly and follow their verification instructions carefully.

Security Best Practices

Protect your funds with: unique long passwords, a reputable password manager, enabled 2FA, cautious clicking (beware phishing), and withdrawing large balances to a private wallet you control when not actively trading.

FAQ

Q: What if I changed my phone and lost 2FA codes?
A: Use your backup recovery codes to re-enable 2FA. If you don’t have them, contact support for account recovery — expect identity verification.